Privacy policy
Last updated
This policy explains what information CraftRest collects when you visit our website or place an order, how we use it, and the choices you have. CraftRest is operated by ("we", "us").
What we collect
- Order details: your name, email address, shipping address, phone number if you give it, and what you bought.
- Payment details: payments are processed by Stripe. We never see or store your full card number.
- Website use: basic information such as your device, browser, pages viewed and how you arrived (for example from an ad). This comes from cookies and similar tools described below.
- Messages: anything you send us by email.
How we use it
- To process, ship and support your order, including returns and refunds.
- To answer your questions.
- To send you order updates, and, if you ticked the box at checkout, occasional news and offers. You can unsubscribe at any time.
- To measure and improve our website and advertising.
- To prevent fraud and meet legal obligations.
Who we share it with
We share only what's needed with the companies that help us run the shop: Stripe (payments), our fulfilment and shipping partners (to deliver your order), our email provider, our website host, and advertising platforms such as Meta (to measure ads). We do not sell your personal information.
Cookies and advertising tools
We use cookies and the Meta Pixel to understand how visitors use our site and whether our ads work. You can block or delete cookies in your browser settings, and manage ad preferences in your Facebook and Instagram settings.
How long we keep it
We keep order records for as long as we need them for tax and accounting, and other information only as long as it's useful for the purposes above.
Your choices and rights
You can ask us to show you, correct or delete the personal information we hold about you, or to stop sending you marketing emails. Depending on where you live (for example California), you may have further rights; we will honour them. Contact us to make a request.
Children
Our shop is not meant for children under 16, and we don't knowingly collect their information.
Changes
We may update this policy. The date at the top shows the latest version.
Questions? Email us at .