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Returns & refunds

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In short: if CraftRest isn't for you, return it within 30 days of delivery for a full refund. No restocking fee.

30-day money-back guarantee

Try the pillow at home. If you decide it's not for you, you have 30 days from the day it's delivered to ask for a refund.

How to return

  1. Contact us with your order number and tell us you'd like to return it.
  2. We'll reply with the return address and instructions.
  3. Send the pillow back with its cable. The original box is helpful but not required.

Refunds

  • We refund the full price you paid to your original payment method within 5 business days of receiving the return.
  • Your bank may take a few more days to show it.
  • There is no restocking fee.
  • Return postage is paid by you, unless the pillow arrived faulty, damaged or wrong (then it's on us).

Faulty, damaged or wrong item

Contact us within 30 days with a short description and, if you can, a photo. We'll send a replacement or refund you in full, and we cover any return postage.

2-packs

You can return one or both pillows from a 2-pack. If you return one, we refund the difference between the 2-pack price and the single-pillow price.

Questions? Email us at .