Terms of service

These terms apply when you use this website or buy from CraftRest, which is operated by ("we", "us"). By placing an order you agree to them.

Orders and prices

• Prices are in US dollars and include free US shipping. Any sales tax is shown at checkout.
• Your order is accepted when we email your confirmation. If a price or description on the site is clearly wrong, we may cancel the order and refund you in full.
• We may limit quantities or decline orders we reasonably believe are fraudulent.

Payment

Payments are processed securely by Stripe. You confirm you're authorised to use the payment method you provide.

Shipping, returns and refunds

See our Shipping policy and Returns & refunds policy, which form part of these terms.

Using the product

• CraftRest is a comfort product, not a medical device. It is not intended to diagnose, treat, cure or prevent any condition.
• Follow the instructions included with the pillow. Start low, with short sessions. Stop using it if it causes discomfort.
• If you have a neck or spine condition, are pregnant, or have an implanted medical device, ask your doctor before use.
• Don't use it while you sleep.

Reviews and quotes on this site

Buyer reviews and ratings shown on the site come from buyers of the same pillow on AliExpress and are translated where marked. Quotes describing neck strain from hobbies come from public forums and are not reviews of CraftRest. Lifestyle images are illustrations.

Our responsibility

To the extent the law allows, our total responsibility for any claim related to a purchase is limited to the amount you paid for that order. Nothing in these terms limits rights you have under consumer protection law.

Website content

The text, images and design on this site belong to CraftRest or are used with permission. Please don't copy them without asking.

Changes

We may update these terms. The version on the site when you place your order applies to that order.

Questions? Email us at .